FAQs
About LED First Choice products
An LED Batten light is a linear light fixture which comes complete with a strip of LED lights running along the middle of the fixture. A slimline batten light can be ceiling, wall-mounted or suspended, giving them full versatility.
The best-led batten lights are discreet, slim and high performing, all of which embody the Morris slimline batten light. Available in lengths from 1ft to 6ft, the Morris LED Batten lights will enlighten any room in your home or office space.
It is quick and easy to wire an LED Batten light. You do this by simply connecting the positive and negative cables to your mains connection using a connector blog. We recommend that a trained electrician installs this product.
The best LED batten lights come in various sizes, and it is important you chose the right one. You need to check you have the correct brightness for your garage. We measure this in lumens. The higher the lumens, the brighter the light.
Our Morris LED batten lights all come with the correct mounting brackets for you to mount your batten lights to the ceiling or wall. Simply screw the brackets to the ceiling and push the battens up to the brackets until they click into place.
The best LED batten lights are ones that are made to last, high performing and easy to install, all of which come in abundance with our Morris LED Batten lights. Available in, 6000k colour and various sizes.
About LED First Choice services
Sales and customer support UK (GMT) hours:
Monday – Friday: 9:00am - 17:00pm.
Social media
Facebook: Visit Morris on Facebook
Twitter: Visit Morris on Twitter
Post
Unit 4a, Thornleigh Trading Estate
Dudley, West Midlands, DY2 8UB, UK
Live Chat
Chat now with one of our experts.
Call us
01562 261026
Visit our Trade and Retail Counter
You can visit our Trade and Retail Counter to ask our staff any questions you may still have on the product you are looking for. Open to all customers. If you are unsure about a product and need some more information, or just want to take a look before you buy. Please give us a call, and we’ll have the product waiting for you. We can also take cash or card payments over the counter.
Monday – Friday: 9:00am - 17:00pm.
Social media
Facebook: Visit Morris on Facebook
Twitter: Visit Morris on Twitter
Post
Unit 4a, Thornleigh Trading Estate
Dudley, West Midlands, DY2 8UB, UK
Live Chat
Chat now with one of our experts.
Call us
01562 261026
Visit our Trade and Retail Counter
You can visit our Trade and Retail Counter to ask our staff any questions you may still have on the product you are looking for. Open to all customers. If you are unsure about a product and need some more information, or just want to take a look before you buy. Please give us a call, and we’ll have the product waiting for you. We can also take cash or card payments over the counter.
We are more than happy to send you our regular information about new products, trends, special offers and exclusive deals.
To stay in touch with us:
1. Create your personal account.
2. Click “Yes” on the Newsletter Subscription window.
To stay in touch with us:
1. Create your personal account.
2. Click “Yes” on the Newsletter Subscription window.
Normally, we reply (in working hours) to any email within an hour.
Of course, we can.
Our experienced team is happy to help you and give the best advice.
Yes, there is.
We are happy for you to visit us at:
Unit 4a, Thornleigh Trading Estate Dudley,
West Midlands, DY2 8UB, UK
Please don’t forget that we only accept guests by appointment.
We are happy for you to visit us at:
Unit 4a, Thornleigh Trading Estate Dudley,
West Midlands, DY2 8UB, UK
Please don’t forget that we only accept guests by appointment.
In our eshop listings, we are trying to give you as much information as we can.
If for any reason you need more information, please contact our customer care team. We are more than happy to help you.
If for any reason you need more information, please contact our customer care team. We are more than happy to help you.
It is always important to us to be honest and consistent with our customers. We strive to maintain the same prices whether purchasing from our trade and retail counter or online for all of our products. The only exception might be some specific products that are only available online or vice versa.
All our products are followed with at least 12 months warranty.
In some cases, like LED Battens, we are offering 5 years warranty.
To be sure about the warranty, read carefully the product description or contact us to help you.
In some cases, like LED Battens, we are offering 5 years warranty.
To be sure about the warranty, read carefully the product description or contact us to help you.
This warranty does not cover problems caused by normal wear and tear, incorrect product use, or malfunctions and damage not caused by material or workmanship defects.
At LED First Choice all customer data privacy and transactions are safe.
For this reason, we trust Paylike, one of the leading payment service providers.
It uses the highest level of online payment, personal and credit card information securely. Our SSL (Secure Sockets Layer) keeping your transactions safe because it offers:
• Encryption: Your personal information (name, address, credit card details) is securely stored. No one can have such data except you and our secure server.
• Authentication: Ensure that your transaction happens in the correct server.
• Data integrity: Ensures delivery of data that you send. So, feel safe. You are secure!
For this reason, we trust Paylike, one of the leading payment service providers.
It uses the highest level of online payment, personal and credit card information securely. Our SSL (Secure Sockets Layer) keeping your transactions safe because it offers:
• Encryption: Your personal information (name, address, credit card details) is securely stored. No one can have such data except you and our secure server.
• Authentication: Ensure that your transaction happens in the correct server.
• Data integrity: Ensures delivery of data that you send. So, feel safe. You are secure!
At LED First Choice Ltd, we are committed to ensuring that your personal data is protected by the principles of the General Data Protection Regulation (GDPR). This privacy policy explains how your personal identifiable information you provide to us is used by our website, paper forms may be electronically sent or can be obtained from our staff.
You will be advised of what information is asked from you and how we store the data securely. It will also explain what we ask you to do in order to help us keep your data accurate, relevant and up to date.
When we ask for personal information from you, we:
• Clearly explain why we need this personal information.
• Securely and securely protect it from unlawful access.
• We only use the data you provide for the purposes for which it is intended.
• We NEVER pass on your data to third parties for marketing purposes.
• We will only share it with third parties when you agree to have it passed on.
• We will only take data that is relevant, adequate and limited to what LED First Choice needs for the purpose of any agreement.
• We will keep your data for no longer than necessary.
• We will ask you to:
• Make sure that the information you provide is 100% accurate.
• Let us know as soon as possible if any of this information changes, whether it's your contact information or your address.
You will be advised of what information is asked from you and how we store the data securely. It will also explain what we ask you to do in order to help us keep your data accurate, relevant and up to date.
When we ask for personal information from you, we:
• Clearly explain why we need this personal information.
• Securely and securely protect it from unlawful access.
• We only use the data you provide for the purposes for which it is intended.
• We NEVER pass on your data to third parties for marketing purposes.
• We will only share it with third parties when you agree to have it passed on.
• We will only take data that is relevant, adequate and limited to what LED First Choice needs for the purpose of any agreement.
• We will keep your data for no longer than necessary.
• We will ask you to:
• Make sure that the information you provide is 100% accurate.
• Let us know as soon as possible if any of this information changes, whether it's your contact information or your address.
Cookies are small text files that are stored in your computer the first time that you visit a website.
We use these cookies in order to improve your browsing experience and offer you customized information and products based on your preferences.
We use these cookies in order to improve your browsing experience and offer you customized information and products based on your preferences.
Click on 'My Account' at the top right and choose “Register” button.
Fill in your details.
Fill in your details.
Yes, we do. Please contact us for the shipping cost.
Morris Direct offers a free UK shipping service for all orders.
Orders will be processed normally if placed between Monday 9am - Friday 2pm.
Any orders placed outside these hours or Bank Holidays will be actioned on the next working day.
Orders will be processed normally if placed between Monday 9am - Friday 2pm.
Any orders placed outside these hours or Bank Holidays will be actioned on the next working day.
1 pm is cut off for the next day as long as products are available from our distribution warehouse.
Yes! Our eshop and Trade/ Retail Counter prices include VAT.
If you have a valid promotion code, you can add it to the right field in the checkout.
Once your order is successful, you will receive a confirmation email.
You will also receive a new email once your order is dispatched from our warehouse.
Once your order is successful, you will receive a confirmation email.
If you don’t receive our email, one of the following will happen:
• Our email will be in your junk folder.
• The email address that you wrote in our eshop is wrong.
If you don’t receive our email, one of the following will happen:
• Our email will be in your junk folder.
• The email address that you wrote in our eshop is wrong.
The average order processing time is 24 hours.
Some factors to affect the processing hours are:
• Products availability.
• Any payment delays from the issuer company.
Some factors to affect the processing hours are:
• Products availability.
• Any payment delays from the issuer company.
1. Log in to your account.
2. Click on your order.
3. Check the field order status.
2. Click on your order.
3. Check the field order status.
We are sorry to hear that your order is late. What you can do:
1. Find the reference number of your order.
2. Contact us to help you further.
1. Find the reference number of your order.
2. Contact us to help you further.
There is a possibility that some orders, may be sent out partially. Please wait a few days. If the rest of your order is still missing, contact us.
If your online order is already on the way to you, it is not possible to cancel it.
If your online order is in processing time, you can contact us to cancel it.
If your online order is in processing time, you can contact us to cancel it.
Did you forget it? We can help you:
1. Log in to your account.
2. Click “Forgot Your Password?”
3. Fill your email and the captcha.
4. Press “Reset my password”.
5. You will receive a new email with a link to complete the password reset procedure. Alternatively, we can change your email address. In this case, we need you to answer some security questions.
1. Log in to your account.
2. Click “Forgot Your Password?”
3. Fill your email and the captcha.
4. Press “Reset my password”.
5. You will receive a new email with a link to complete the password reset procedure. Alternatively, we can change your email address. In this case, we need you to answer some security questions.
If your online order is already on the way to you, it is not possible to change the address on it. In this case, please contact us.
If your online order is in processing time, you can change the address of it.
We don’t want to see you go, but if your preferences changed, you can unsubscribe.
Contact us, and we will remove all your details from our database.
Contact us, and we will remove all your details from our database.
1. Choose your items.
2. Click on the “Add to cart” button.
3. If you need, you can add more items in your order.
4. In the checkout, you can give us your delivery details.
5. Pay for your order.
2. Click on the “Add to cart” button.
3. If you need, you can add more items in your order.
4. In the checkout, you can give us your delivery details.
5. Pay for your order.
Of course, you can. You can call us on 01562 261026 and our expert team will help you.
Don’t worry about this.
Our eshop stock is fully updated all the time.
Morris Direct offers secure checkout using credit card and PayPal:
Online Credit/Debit Card:
If you're shopping online, we accept Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards Google Pay, Apple Pay.
Keep in mind: If your payment card issuer delays or refuses to authorize payment to us, we will not be responsible for any delay or non-delivery.
At our Trade / Retail Counter:
If you wish to purchase from our Trade and Retail counter, we accept cash or card payments such as Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards.
Unfortunately, we don't accept personal cheques.
Online Credit/Debit Card:
If you're shopping online, we accept Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards Google Pay, Apple Pay.
Keep in mind: If your payment card issuer delays or refuses to authorize payment to us, we will not be responsible for any delay or non-delivery.
At our Trade / Retail Counter:
If you wish to purchase from our Trade and Retail counter, we accept cash or card payments such as Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards.
Unfortunately, we don't accept personal cheques.
Your order will be charged at the time that you place the order.
Morris Direct takes your online security very seriously.
Our Payment Service Provider is Paylike, one of the leading payment service providers.
Our Payment Service Provider is Paylike, one of the leading payment service providers.
Paylike earned PCI DSS Level 1 compliance, which is the highest possible level of card data security.
This is audited by Advantio, an independent PCI Qualified Security Assessor. They add new levels of technological innovation by investing in the most recent data security technologies.
All the transactions are encrypted to the highest global standards. In every transaction, Paylike are checking if any card details have ever been compromised and prevent unauthorized persons to use them.
This is audited by Advantio, an independent PCI Qualified Security Assessor. They add new levels of technological innovation by investing in the most recent data security technologies.
All the transactions are encrypted to the highest global standards. In every transaction, Paylike are checking if any card details have ever been compromised and prevent unauthorized persons to use them.
Paylike is a platform with more than 25,000 users worldwide, 37 supported countries, 153 supported currencies and +€100,000,000 transaction volume per year!
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
When buying through our site, you can be sure that you are completely protected.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
When buying through our site, you can be sure that you are completely protected.
You can use your promotional code in the right field at the checkout.
Only valid promotional codes are accepted on our website. If you are sure that the promotional code isn't working, please contact our customer care team.
For our online order deliveries, we are mainly using DHL and Royal Mail.
Under normal circumstance that is possible.
We do not offer a guaranteed weekend delivery service.
All orders are sent out tracked, tracking info is provided on request.
Yes, this is possible. Anyone from this address will be accepted to sign and receive your parcel.
Customs and import taxes are the responsibility of the customer once the order reaches its destination.
Each country has different charges and policies.
Before you order from us, it would be a good idea to check the customs cost and import taxes of your country. In the event you do not accept our parcel, when it arrives back with us, we will refund you, deducting the return shipping cost and handling fee.
Each country has different charges and policies.
Before you order from us, it would be a good idea to check the customs cost and import taxes of your country. In the event you do not accept our parcel, when it arrives back with us, we will refund you, deducting the return shipping cost and handling fee.
Of course, you can. Please don’t forget that we only accept guests by appointment.
Our goal is to avoid mistakes, but we are always willing to make amends if one does occur. There is always room for improvement!
Please get in touch with us to find the best solution for you.
Please get in touch with us to find the best solution for you.
If you have changed your mind about your order, you can return it (unused and in its original packaging) within 30 days of purchase for an exchange or refund. Just email us with your order number and receipt or invoice.
If you bought it online.
If you have a product to return, and it is within our terms and conditions of sales:
• Complete the form.
• Alternatively, you can email us on enquires@morrisdirect.co.uk with purchase details.
In this case, you must cover the postage cost.
Also, we are not responsible for any damage during posting. We recommend sending using a trackable service.
If you bought it from our Morris Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, we must check the product and the packaging. If everything is in order, we will refund you within 7 days.
• If you decide to return a special offer product (e.g. 3 for 2, buy one and get one free..) you have to return all the products of the offer.
• Made-to-order products are not possible to return, unless faulty.
If you bought it online.
If you have a product to return, and it is within our terms and conditions of sales:
• Complete the form.
• Alternatively, you can email us on enquires@morrisdirect.co.uk with purchase details.
In this case, you must cover the postage cost.
Also, we are not responsible for any damage during posting. We recommend sending using a trackable service.
If you bought it from our Morris Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, we must check the product and the packaging. If everything is in order, we will refund you within 7 days.
• If you decide to return a special offer product (e.g. 3 for 2, buy one and get one free..) you have to return all the products of the offer.
• Made-to-order products are not possible to return, unless faulty.
While we make every effort to make sure your order is delivered in good condition, occasionally some products can be damaged during shipment, so please inspect your order upon delivery.
Please contact our Customer Care Team within 7 days of receiving damaged items if you are not satisfied with their condition. If we do not hear from you within 7 days, we will consider your order to be accepted.
Please contact our Customer Care Team within 7 days of receiving damaged items if you are not satisfied with their condition. If we do not hear from you within 7 days, we will consider your order to be accepted.
If something is wrong with your product, get the copy of original sales invoice and contact us:
If you bought it online
Send it to the following address:
Unit 4a,
Thornleigh Trading Estate Dudley,
West Midlands,
DY2 8UB
The cost of return postage must be borne by the customer, but if the item you are returning is faulty, we will refund the postage once the return item has been received and checked for the fault.
If you bought it from our Morris Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, our service team will check it.
If the item is faulty, we will either provide a replacement or refund you within 7 days, otherwise we will ask you to come and get it back.
If you bought it online
Send it to the following address:
Unit 4a,
Thornleigh Trading Estate Dudley,
West Midlands,
DY2 8UB
The cost of return postage must be borne by the customer, but if the item you are returning is faulty, we will refund the postage once the return item has been received and checked for the fault.
If you bought it from our Morris Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, our service team will check it.
If the item is faulty, we will either provide a replacement or refund you within 7 days, otherwise we will ask you to come and get it back.
If your item meets the requirements of a refund, we will refund your original payment method once we receive it.
This process typically takes 3-5 working days.
If you are returning an item down to “changing your mind” or “didn’t like it” then we do not refund the original shipping costs.
For faulty items
We are covering the whole cost of the item and the returning shipping cost that you paid.
For not faulty items
We cover the cost of the item, but not the shipping cost that you paid.
We are covering the whole cost of the item and the returning shipping cost that you paid.
For not faulty items
We cover the cost of the item, but not the shipping cost that you paid.