FAQs
About LED First Choice products
An LED Batten light is a linear light fixture which comes complete with a strip of LED lights running along the middle of the fixture. A slimline batten light can be ceiling, wall-mounted or suspended, giving them full versatility.
The best-led batten lights are discreet, slim and high performing, all of which embody the Morris slimline batten light. Available in lengths from 1ft to 6ft, the Morris LED Batten lights will enlighten any room in your home or office space.
LED batten lights must be installed in accordance with the product instructions and applicable electrical regulations. Because these products connect to the mains electricity supply, we recommend installation by a qualified electrician. Always isolate the power supply before installation and follow the wiring information supplied with the specific product.
The best LED batten lights come in various sizes, and it is important you chose the right one. You need to check you have the correct brightness for your garage. We measure this in lumens. The higher the lumens, the brighter the light.
Morris LED batten lights are supplied with mounting brackets for ceiling or wall installation. Secure the brackets to a suitable surface and fit the batten according to the instructions supplied with the product. Any mains electrical connection should be completed safely and, where appropriate, by a qualified electrician.
The best LED batten lights are ones that are made to last, high performing and easy to install, all of which come in abundance with our Morris LED Batten lights. Available in various sizes and colour temperatures, depending on the model.
About LED First Choice services
Sales and customer support UK (GMT) hours:
Monday – Friday: 9:00 am - 5:00 pm.
Social media
Facebook: Visit LED First Choice on Facebook
Twitter: Visit LED First Choice on Twitter
Post
Unit 4a, Thornleigh Trading Estate
Dudley, West Midlands, DY2 8UB, UK
Live Chat
Chat now with one of our experts.
Call us
01562 261026
Visit our Trade and Retail Counter
You can visit our Trade and Retail Counter to ask our staff any questions you may still have on the product you are looking for. Open to all customers. If you are unsure about a product and need some more information, or just want to take a look before you buy. Please give us a call, and we’ll have the product waiting for you. We can also take cash or card payments over the counter.
Monday – Friday: 9:00 am - 5:00 pm.
Social media
Facebook: Visit LED First Choice on Facebook
Twitter: Visit LED First Choice on Twitter
Post
Unit 4a, Thornleigh Trading Estate
Dudley, West Midlands, DY2 8UB, UK
Live Chat
Chat now with one of our experts.
Call us
01562 261026
Visit our Trade and Retail Counter
You can visit our Trade and Retail Counter to ask our staff any questions you may still have on the product you are looking for. Open to all customers. If you are unsure about a product and need some more information, or just want to take a look before you buy. Please give us a call, and we’ll have the product waiting for you. We can also take cash or card payments over the counter.
LED First Choice is a brand of The Morris Group, a trading name of The Morris Direct Group Ltd, registered in England and Wales under company number 09914880. Our UK contact address is Unit 4a, Thornleigh Trading Estate, Dudley, West Midlands, DY2 8UB. For more information, please visit our Contact Us page.
We are more than happy to send you our regular information about new products, trends, special offers and exclusive deals.
To stay in touch with us:
1. Create your personal account.
2. Click “Yes” on the Newsletter Subscription window.
To stay in touch with us:
1. Create your personal account.
2. Click “Yes” on the Newsletter Subscription window.
Normally, we reply during working hours to emails within an hour.
Of course, we can.
Our experienced team is happy to help you and give the best advice.
Yes, there is.
We are happy for you to visit us at:
Unit 4a, Thornleigh Trading Estate Dudley,
West Midlands, DY2 8UB, UK
Please don’t forget that we only accept guests by appointment.
We are happy for you to visit us at:
Unit 4a, Thornleigh Trading Estate Dudley,
West Midlands, DY2 8UB, UK
Please don’t forget that we only accept guests by appointment.
In our eshop listings, we are trying to give you as much information as we can.
If for any reason you need more information, please contact our customer care team. We are more than happy to help you.
If for any reason you need more information, please contact our customer care team. We are more than happy to help you.
It is always important to us to be honest and consistent with our customers. We strive to maintain the same prices whether purchasing from our trade and retail counter or online for all of our products. The only exception might be some specific products that are only available online or vice versa.
Our products include a warranty, but the warranty period varies by product and model. Please check the individual product description for the applicable warranty period. If you are unsure, please contact our customer care team and we will be happy to help.
This warranty does not cover problems caused by normal wear and tear, incorrect product use, or malfunctions and damage not caused by material or workmanship defects.
We use an encrypted HTTPS connection to help protect information transmitted between your browser and our website. Payments are processed through secure checkout facilities. For details of how we handle personal data, please read our Privacy Policy.
LED First Choice is a brand of The Morris Group, a trading name of The Morris Direct Group Ltd (Company No. 09914880). The Morris Direct Group Ltd is the data controller for personal information collected through this website. We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
We only collect and use personal information where we have a valid reason to do so, for example to process orders, arrange delivery, provide customer support, meet legal obligations, improve our services or send marketing where permitted.
We take appropriate steps to keep personal information secure and only share it with service providers or other parties where this is necessary, permitted by law or required to provide our services.
Please see our Privacy Policy for full details about the information we collect, how we use it, how long we keep it and your data protection rights.
We only collect and use personal information where we have a valid reason to do so, for example to process orders, arrange delivery, provide customer support, meet legal obligations, improve our services or send marketing where permitted.
We take appropriate steps to keep personal information secure and only share it with service providers or other parties where this is necessary, permitted by law or required to provide our services.
Please see our Privacy Policy for full details about the information we collect, how we use it, how long we keep it and your data protection rights.
Cookies are small text files that are stored in your computer the first time that you visit a website.
We use these cookies in order to improve your browsing experience and offer you customized information and products based on your preferences.
We use these cookies in order to improve your browsing experience and offer you customized information and products based on your preferences.
Click on 'My Account' and below "New customer" choose the "Continue" button.
Fill in your details.
Fill in your details.
For deliveries outside the UK, please contact us before ordering so we can confirm whether delivery is available to your destination and provide the applicable shipping cost.
Yes, free delivery is available on qualifying orders.
UK Mainland (Zone 1): 2-3 Working Day Delivery is £4.99 on orders under £60 and FREE on orders of £60 or more. Next Working Day Delivery is £6.99 where available.
Zone 2: 2-3 Working Day Delivery is £4.99 on orders under £75 and FREE on orders of £75 or more. Express Delivery (1-2 Working Days) is £19.99 on orders under £75 and £9.99 on orders of £75 or more.
Zone 3: 2-3 Working Day Delivery is £24.99 on orders under £75 and £14.99 on orders of £75 or more.
Available delivery services and the exact charge are calculated automatically at checkout based on your delivery postcode, order value and the products in your basket.
UK Mainland (Zone 1): 2-3 Working Day Delivery is £4.99 on orders under £60 and FREE on orders of £60 or more. Next Working Day Delivery is £6.99 where available.
Zone 2: 2-3 Working Day Delivery is £4.99 on orders under £75 and FREE on orders of £75 or more. Express Delivery (1-2 Working Days) is £19.99 on orders under £75 and £9.99 on orders of £75 or more.
Zone 3: 2-3 Working Day Delivery is £24.99 on orders under £75 and £14.99 on orders of £75 or more.
Available delivery services and the exact charge are calculated automatically at checkout based on your delivery postcode, order value and the products in your basket.
1 pm is cut off for the next day as long as products are available from our distribution warehouse.
Yes! Our eshop and Trade/ Retail Counter prices include VAT.
If you have a valid promotion code, you can add it to the right field in the checkout.
Once your order is successful, you will receive a confirmation email.
You will also receive a new email once your order is dispatched from our warehouse.
Once your order is successful, you will receive a confirmation email.
If you don’t receive our email, one of the following will happen:
• Our email will be in your junk folder.
• The email address that you wrote in our eshop is wrong.
If you don’t receive our email, one of the following will happen:
• Our email will be in your junk folder.
• The email address that you wrote in our eshop is wrong.
The average order processing time is 24 hours.
Some factors to affect the processing hours are:
• Products availability.
• Any payment delays from the issuer company.
Some factors to affect the processing hours are:
• Products availability.
• Any payment delays from the issuer company.
1. Log in to your account.
2. Click on your order.
3. Check the field order status.
2. Click on your order.
3. Check the field order status.
We are sorry to hear that your order is late. What you can do:
1. Find the reference number of your order.
2. Contact us to help you further.
1. Find the reference number of your order.
2. Contact us to help you further.
There is a possibility that some orders, may be sent out partially. Please wait a few days. If the rest of your order is still missing, contact us.
If your online order is already on the way to you, it is not possible to cancel it.
If your online order is in processing time, you can contact us to cancel it.
If your online order is in processing time, you can contact us to cancel it.
Did you forget it? We can help you:
1. Log in to your account.
2. Click “Forgot Your Password?”
3. Fill your email and the captcha.
4. Press “Reset my password”.
5. You will receive a new email with a link to complete the password reset procedure. Alternatively, we can change your email address. In this case, we need you to answer some security questions.
1. Log in to your account.
2. Click “Forgot Your Password?”
3. Fill your email and the captcha.
4. Press “Reset my password”.
5. You will receive a new email with a link to complete the password reset procedure. Alternatively, we can change your email address. In this case, we need you to answer some security questions.
If your online order is already on the way to you, it is not possible to change the address on it. In this case, please contact us.
If your online order is in processing time, you can change the address of it.
We don’t want to see you go, but if your preferences changed, you can unsubscribe.
Contact us to unsubscribe from marketing emails. We will stop sending marketing messages, while retaining any information we must keep for orders, accounting or legal obligations as explained in our Privacy Policy.
Contact us to unsubscribe from marketing emails. We will stop sending marketing messages, while retaining any information we must keep for orders, accounting or legal obligations as explained in our Privacy Policy.
1. Choose your items.
2. Click on the “Add to cart” button.
3. If you need, you can add more items in your order.
4. In the checkout, you can give us your delivery details.
5. Pay for your order.
2. Click on the “Add to cart” button.
3. If you need, you can add more items in your order.
4. In the checkout, you can give us your delivery details.
5. Pay for your order.
Of course, you can. You can call us on 01562 261026 and our expert team will help you.
Don’t worry about this.
Our eshop stock is fully updated all the time.
We accept major credit and debit cards at online checkout. Additional payment methods, such as digital wallets, are shown at checkout when available for your device and order.
At our Trade and Retail Counter:
We accept cash and supported card payments. We do not accept personal cheques.
At our Trade and Retail Counter:
We accept cash and supported card payments. We do not accept personal cheques.
Your order will be charged at the time that you place the order.
Yes. Our website uses HTTPS encryption to protect information transmitted between your browser and our website. At checkout, please check that the payment page is secure and review your order details before completing payment.
You can use your promotional code in the right field at the checkout.
Only valid promotional codes are accepted on our website. If you are sure that the promotional code isn't working, please contact our customer care team.
For our online order deliveries, we mainly use Royal Mail, Evri and Parcelforce.
For eligible UK Mainland orders, Next Working Day Delivery is available for £6.99 where available. Other areas may have different express delivery options, which will be shown at checkout.
We do not offer a guaranteed weekend delivery service.
Where tracking is available, we will send your tracking details after your order has been dispatched.
Yes, this is possible. Anyone from this address will be accepted to sign and receive your parcel.
Customs and import taxes are the responsibility of the customer once the order reaches its destination.
Each country has different charges and policies.
Before you order from us, it would be a good idea to check the customs cost and import taxes of your country. In the event you do not accept our parcel, when it arrives back with us, we will refund you, deducting the return shipping cost and handling fee.
Each country has different charges and policies.
Before you order from us, it would be a good idea to check the customs cost and import taxes of your country. In the event you do not accept our parcel, when it arrives back with us, we will refund you, deducting the return shipping cost and handling fee.
Of course, you can. Please don’t forget that we only accept guests by appointment.
Our goal is to avoid mistakes, but we are always willing to make amends if one does occur. There is always room for improvement!
Please get in touch with us to find the best solution for you.
Please get in touch with us to find the best solution for you.
If you have changed your mind about your order, you can return it (unused and in its original packaging) within 30 days of purchase for an exchange or refund. Just email us with your order number and receipt or invoice.
If you bought it online.
If you have a product to return, and it is within our terms and conditions of sales:
• Complete the form.
• Alternatively, you can email us on sales@ledfirstchoice.co.uk with purchase details.
In this case, you must cover the postage cost.
Also, we are not responsible for any damage during posting. We recommend sending using a trackable service.
If you bought it from our LED First Choice Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, we must check the product and the packaging. If everything is in order, we will refund you within 7 days.
• If you decide to return a special offer product (e.g. 3 for 2, buy one and get one free..) you have to return all the products of the offer.
• Made-to-order products cannot normally be returned unless faulty or where your statutory rights apply.
Your statutory rights are not affected.
If you bought it online.
If you have a product to return, and it is within our terms and conditions of sales:
• Complete the form.
• Alternatively, you can email us on sales@ledfirstchoice.co.uk with purchase details.
In this case, you must cover the postage cost.
Also, we are not responsible for any damage during posting. We recommend sending using a trackable service.
If you bought it from our LED First Choice Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, we must check the product and the packaging. If everything is in order, we will refund you within 7 days.
• If you decide to return a special offer product (e.g. 3 for 2, buy one and get one free..) you have to return all the products of the offer.
• Made-to-order products cannot normally be returned unless faulty or where your statutory rights apply.
Your statutory rights are not affected.
While we make every effort to make sure your order is delivered in good condition, occasionally some products can be damaged during shipment, so please inspect your order upon delivery.
Please contact our Customer Care Team within 7 days of receiving damaged items if you are not satisfied with their condition. Please contact us as soon as possible if your order arrives damaged. Your statutory rights are not affected.
Please contact our Customer Care Team within 7 days of receiving damaged items if you are not satisfied with their condition. Please contact us as soon as possible if your order arrives damaged. Your statutory rights are not affected.
If something is wrong with your product, get the copy of original sales invoice and contact us:
If you bought it online
Send it to the following address:
Unit 4a,
Thornleigh Trading Estate Dudley,
West Midlands,
DY2 8UB
The cost of return postage must be borne by the customer, but if the item you are returning is faulty, we will refund the postage once the return item has been received and checked for the fault.
If you bought it from our LED First Choice Trade and Retail Counter
Directly, contact our LED First Choice store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, our service team will check it.
If the item is faulty, we will either provide a replacement or refund you within 7 days, otherwise we will ask you to come and get it back.
If you bought it online
Send it to the following address:
Unit 4a,
Thornleigh Trading Estate Dudley,
West Midlands,
DY2 8UB
The cost of return postage must be borne by the customer, but if the item you are returning is faulty, we will refund the postage once the return item has been received and checked for the fault.
If you bought it from our LED First Choice Trade and Retail Counter
Directly, contact our LED First Choice store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, our service team will check it.
If the item is faulty, we will either provide a replacement or refund you within 7 days, otherwise we will ask you to come and get it back.
If your item meets the requirements of a refund, we will refund your original payment method once we receive it.
This process typically takes 3-5 working days.
For eligible consumer cancellations of online orders, we refund the cost of the goods and the cost of our standard delivery service. If you chose a more expensive delivery service, any additional amount above the cost of standard delivery is not normally refundable. Return postage for a change-of-mind return is normally the customer's responsibility unless we have agreed otherwise.
For faulty items
We are covering the whole cost of the item and the returning shipping cost that you paid.
For non-faulty items / change-of-mind returns
Where your consumer cancellation rights apply, we refund the item price and the standard outbound delivery charge. Any additional cost for an upgraded delivery service is not normally refundable. The customer is normally responsible for the return postage cost unless we have agreed otherwise.
We are covering the whole cost of the item and the returning shipping cost that you paid.
For non-faulty items / change-of-mind returns
Where your consumer cancellation rights apply, we refund the item price and the standard outbound delivery charge. Any additional cost for an upgraded delivery service is not normally refundable. The customer is normally responsible for the return postage cost unless we have agreed otherwise.